I was feeling overwhelmed with the details of billing for my private practice when I recalled a great experience a friend of mine in Austin had several years ago with Cen-Tex.  I found their info online and contacted them immediately.  I was delighted to talk with them and after reviewing their services and pricing, decided to go with Cen-Tex.  I was so excited and relieved when they took over my billing and I started receiving regular reports on the work they performed.

My next delight was using them for credentialing and for updating with CAQH and with providers who don’t go through CAQH.  In over a year, I’ve never had a problem they couldn’t solve quickly.  Everyone in the office is knowledgeable, professional, pleasant, and willing to step in immediately if my personal representative isn’t available.  I could not be happier!  Thank you, Desiree, Holly, Kathy – and your entire staff!

My private practice as an LPC depends on the stellar services of the team at Cen-Tex Medical Claims.  They superbly handle all patient billing and the continual credentialing necessary in this field.  My clients routinely compliment the exchanges they have with the Cen-Tex staff.  I am grateful for their competency, their ethics, and the interpersonal skills they demonstrate.

I've been using Cen-Tex Medical Claims for billing, collections, and credentialing. I've been their client for over 17 years and can't say enough good things about them. The service is excellent and their integrity is beyond reproach. The staff is highly skilled and routinely goes the extra mile to resolve challenging insurance issues. I always have peace of mind knowing that the staff will do everything possible to make sure I am properly paid in a timely fashion.

Cen-Tex, in addition, has provided me with invaluable administrative support. I have complete confidence that my network applications and re-credentialing will proceed smoothly from one year to the next. Everyone at Cen-Tex is also easy to work with. The staff is friendly and personable with a genuine desire to address whatever questions I might have. I appreciate the important contribution they have to my practice. I can recommend Cen-Tex most enthusiastically and without reservation.

Kathy Jackson and Cen-Tex have been providing billing and credentialing services for my agency since 2010, and I am continually impressed with their services and quick turn-around when we have questions. We have received feedback from a consultant group that reviewed our processes and procedures commending Cen-Tex on their "excellent performance and cost". We have also been through a few insurance audits since contracting with Cen-Tex and we have received very high audit scores as well.

After a bad experience with another billing company, I did all of my own insurance billing. After many years of trying to keep up with changes in reimbursements, copays, and differing plans, I finally decided to follow the advice of my office-mates and use Cen-Tex. Having them deal with insurance companies from first point of client contact throughout course of treatment has left me able to focus more on what I want to do—therapy. I just wish I had signed up with them years earlier!

I worked with Kathy and Cen-Tex Medical for over 15 years. She and her staff are exceptional. From helping me organize my billing process when I first entered private practice through the maze of managed care, Kathy has consistently provided professional yet personal billing services of the highest quality. I hate the insurance and billing process—with Kathy's services, I know they will be handled accurately and timely. She has resolved countless billing hassles that have saved me time and money. And being local, she and her staff provide the personal touch that I value highly.

Cen-Tex did my medical billing for over 10 years, until my retirement. Their service was invaluable to me as it freed me up to focus on my work with clients.  I would never want to file my claims again.  Holly has been a life saver to me, as has Kathy and the rest of her staff.  They are knowledgeable and always willing to help out.  They have saved me time and money, and the most important of those for me is time.

We have worked with Kathy Jackson and her staff at Cen-Tex Medical Claims for over 15 years. They have been a consistent presence for our patients providing excellent public relations, with well thought out explanations of insurance claims. We are confident when we call Kathy or refer our patients that if the answer isn’t readily available that someone at Cen-Tex will track it down. They are effective in dealing troublesome accounts whether it’s the patient or the insurance company. Our 15-year relationship is a statement of our trust and comfort with Kathy Jackson and the staff of Cen-Tex Medical Claims.

I can recommend Kathy Jackson and Cen-Tex Claims very highly and without reservation.  I have high standards for competence, responsiveness and professionalism in my practice, and have been with them for 16+ years.  I tried other billing services in Austin—they are simply far and above the best.  They do all of my insurance billing; keep track of my private pay clients; send me reports of balances due and dates when authorizations are coming due; send bills and statements to client who need them for medical account reports; and set up all preauthorizations for me after confirming insurance benefits.  They trouble shoot and take calls from my clients.  I know how good they are, and so do my clients—I receive unsolicited positive feedback all the time from my clients as to how helpful, professional, and responsive they are. I have everything I need for tax purposes in terms of documenting income. 

When I have questions about issues that involve any part of the process, they are happy to help.  Cen-Tex picks up at my office weekly and submits claims within the week.  They call and let me know if there is going to be any delay.  The person assigned to me is more of a perfectionist than I am!  Kathy was helpful in gathering data for me for a separate project at a very reasonable hourly fee, and completed the project on time and under budget, as they say.  Really can't say enough positive things about them, and I have dealt with a lot of billing services.

I have been very pleased with the outstanding help of Cen-Tex Medical Billing over the last 8 years. They are super efficient, highly competent, and very easy to work with. They handle my mental health practice billing and assist me with credentialing and some clerical work from time to time. I couldn't do my work without them and am grateful for their time, attention to detail and expertise!